Privacy Policy
We care about your privacy at PaperFieldNest
Data We Gather
When you reach out to us for corporate flower arrangements or gift services, we collect information you voluntarily share. This includes your name, business name, email address, phone number, delivery addresses, and specific requirements for your floral needs. We also collect payment details when you place orders, though this is processed securely through our payment partners.
For our corporate clients, we may collect additional business information such as company registration details, preferred delivery schedules, and budget requirements. This helps us deliver a tailored service that aligns with your business needs.
Our website automatically gathers certain technical data when you visit. This includes your IP address, browser type, device information, and how you navigate through our site. We use this data to improve site performance and understand how clients discover our services.
How We Use Your Information
We use your personal information primarily to fulfill flower orders and deliver excellent customer service. This includes processing your orders, coordinating deliveries, creating custom arrangements based on your requirements, and communicating about your service needs.
We also use information to improve our services and the website experience. This helps us understand which corporate floral services are most valuable to our clients and how we can better support the business community in United Kingdom.
Information Sharing and Disclosure
PaperFieldNest respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.
We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.
We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Security Measures
We prioritize protecting your personal data and deploy suitable technical and organizational safeguards. This encompasses protected data storage, encrypted messaging, and restricted access to personal information within our company.
Secure Storage
Personal data is kept in secure systems with access restrictions and ongoing security monitoring.
Encryption
Sensitive data transmissions are encrypted to safeguard information as it travels between your browser and our infrastructure.
Limited Access
Access is granted only to authorized staff who require the data to deliver services.
Although we employ robust security measures, no online transmission method is entirely secure. We regularly update our security practices to defend against emerging threats.
Your Privacy Rights
You hold important rights concerning your personal data. Under applicable law, you may be entitled to access, rectify, erase, or limit how your data is used.
To exercise these rights, contact us using the details at the end of this policy. We will reply within a reasonable period as required by law.
Data Retention
We keep personal data only as long as needed to provide our services and fulfill legal duties. Retention durations vary by data type and purpose.
Typical retention durations:
- Customer contact and order information: 3 years after last service interaction
- Payment transaction records: 7 years to satisfy tax and accounting requirements
- Website analytics data: 26 months for service improvement analysis
- Marketing communication preferences: Until you unsubscribe or 2 years of inactivity
Cookies and Site Tracking
Our site uses cookies and similar technologies to enhance your browsing experience and gain insight into how visitors interact with our site. Cookies help us remember your preferences and assess site performance.
You can adjust cookie settings through your browser preferences. However, disabling certain cookies may impact site functionality. For detailed information about our cookie practices, please review our Cookie Policy.
External Links
Our site may include links to third-party websites or services. This privacy policy covers only PaperFieldNest and our site. We are not responsible for the privacy practices of external websites.
We encourage you to review the privacy policies of any third-party websites you visit via links on our site.
Policy Updates
We may revise this privacy policy from time to time to reflect changes in our practices, offerings, or legal obligations. When substantial changes occur, we will modify the "Last Updated" date shown at the top of this policy.
We invite you to review this policy from time to time to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about our handling of your data, please reach out to us.
Contact Us About Privacy
PaperFieldNest Privacy Team
43 Bedford Street, London
London, United Kingdom WC2E 9HA
Email: [email protected]
Phone: +44 20 7946 0958
For privacy inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We strive to respond to all privacy inquiries within 7 business days.